PROGRAMA FUERA DE ALZANCE

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En Wyoming Relay, aumentar el conocimiento de los productos y servicios de retransmisión es una alta prioridad, tanto a nivel local como estatal.   Estamos comprometidos a educar a los clientes a través de muchos canales utilizando nuestro excelente programa de divulgación.

Tip #1: Voice User Profile

When you dial the dedicated Wyoming Relay’s voice toll free number, 800-877-9957, you will hear the Voice Response Unit (VRU message) to ensure that you are reaching out to the correct phone number.  

 

If you make frequent calls to Wyoming Relay, you can expedite the process in reaching a communications assistant (and bypass the automated recording) by setting up a customer profile.

 

To set up your customer profile, dial 888-694-4450 to reach our customer care team.  Simply ask them to set your phone number to default as a “voice user” and you’ll be all set.

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Tip #2: Advertising Relay on Business Websites & Marketing Collateral

Did you know? Adding “Just dial 711” information to your business website can cause frustration for your customers. Our communications assistants will require your business phone number to complete the relay call. Below are a few suggested phrases to add to your business website!

 

The key here is to include YOUR business’s phone number within the message.

Example #1

"Relay Service for the deaf, hard of hearing, deaf-blind or those with a speech disability – please call 711, then provide the communications assistant our company’s number
(xxx-xxx-xxxx) to contact us for questions or concerns."

Example #2

"For deaf, hard of hearing, deafblind or those with a speech disability, please dial 711 then provide our company’s phone number, xxx-xxx-xxxx to complete the relay call."

Example #3

"For TTY users (i.e deaf, hard of hearing, deafblind or have speech disability), please dial 711 then provide our company’s phone number, xxx-xxx-xxxx to complete the relay call."

Tip #3: Please, Don't Hang Up Campaign

Don’t be that company that hangs up on a relay call. If you hear “Wyoming Relay Communications Assistant 1234, may I have the number you are calling please?” do not hang up, it’s someone calling you through the relay service!

 

Learn more about our “Please, Don’t Hang Up!” campaign here.

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